Our Services Scope
Our involvement in Supply Chain Logistics spans sourcing to last mile — inbound, first mile, outbound, and fully customized logistics products.
Services Scope
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Inbound Logistics (Sourcing)
Products: Raw Material · Semi Finished Goods
- International sea & air freight forwarding
- Customs brokerage and handling
- Inland transportation
- Warehouse management
- Bonded Logistics Center / PLB
First Mile Process (E-commerce)
- Cross border customs process
- Delivery to DC
Outbound Logistics (Manufacturing)
Products: Finished goods · Retailers products
- Warehouse management and inventory
- Fleet management (distribution)
- Line haulage (inter islands)
- Lead transport management
- IT support system
Other Customized Logistics
- Automotive yard management
- Exhibition logistics handling
- E-fulfillment for e-commerce business
- Oil & gas project (moving rig, generator, DG cargo, etc.)
Supported end-to-end by our integrated IT support system.
Logistics Distribution
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Inventory Management
Our Warehouse Management System (WMS) maintains an excellent stock accuracy level and traceability. Daily update reports enable us to closely monitor thousands of SKUs to achieve zero discrepancy and zero dead stock.
Distribution Management
Our operations system and distribution network across Indonesia can manage product delivery to any channel — traditional outlets, industrial, institutional, hotel and restaurant, to modern outlets — with or without our canvassing system, ensuring In Full and On Time delivery.
Order Management
Our Electronic Data Interchange (EDI) and computerized order processing system ensure every order is processed on time with visible control, achieving zero backlogs.
Integrated TMS & Billing
Seamless system integration of operations and finance results in efficient logistics operations and accurate billing.
Freight Forwarding
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With more than 40 years of experience delivering domestic and international shipments, we are known as an expert in managing the distribution of our customers' goods, utilizing sea, air, road and rail transportation. We serve industries including fast moving consumer goods, electronics, telecommunication infrastructure and mining, assisting multinational companies with their transport operations.
Domestic Network
We operate our own offices in major Indonesian cities including Medan, Jakarta, Bandung, Semarang, Surabaya, Samarinda and Bali. In other cities, we work together with trusted local agents.
International Network
As a member of a global forwarding network, spanning 80+ countries, we deliver global distribution and import solutions for medical equipment, electronics parts, general cargo and project cargo.
Land Transportation
With 250 owned trucks ranging from 2 to 20 tonnage, GPS track & trace, and a TMS dashboard, we're a well-established last-mile enabler delivering solutions across Indonesia by road — with safety driving as our hands-on qualification.
Customs Handling
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Customs Clearance
We provide customs clearance services for project cargo (power plants, medical equipment & oil and gas parts), large industries, and other commercial or private clients.
Customs Documentation
Our experienced and approved customs clearing staff handle authentication, document preparation, and completion of all post-shipment formalities and endorsements — so clients complete commercial transactions without hindrance.
Customs Consultancy
We have extensive experience in prompt resolution of clearance problems, advising clients on procedures that ensure smooth and efficient clearance with a zero-demurrage target.
Special Project Cargo
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Warehousing
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Core Competence
Warehouse Management is one of CLI Citrabati Logistics' core competencies, supported by skilled human resources, IT systems and material handling equipment — covering storage & inventory, cross docking, and open yard.
Secure & Safe Storage
Years of experience allow us to safely store goods for retail, fragile items, high-risk and hazardous materials, and high-security items — including transit warehouses at Soekarno-Hatta, Bali and Surabaya airports.
Built-to-Suit Facilities
Our certified warehousing teams extend to proposing built-to-suit warehouses with mid- to long-term contracts — including design, construction and implementation for new, purpose-built facilities.
Mining Logistics
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Providing coal hauling services to several coal mining companies in Kalimantan, operating Category III and V dump trucks.
Mining Fleet
- 38 Hino FM260Ti
- 10 MAN TGS 8x4
- Light vehicles
Our Fleet & Distribution Capacity
Fleet Diversity
- Container trucks (40ft & 20ft) for long-haul, high-volume freight
- Colt Diesel trucks (CDE & CDD) for regional and outlet distribution
- Wingbox & long-box units for fragile, bulky or high-value cargo
- Vans & light vehicles for fast, flexible last-mile delivery
- Custom-built configurations — over-height, over-length — for specialized client cargo
Combined for Multiplied Value
Each vehicle class is built to complement the others. Combined within our distribution strategy, this mix of fleet sizes delivers routing efficiency, delivery speed and flexible logistics solutions — multiplying the value we bring our clients, from high-volume inter-city freight to last-mile delivery across thousands of outlets.
Investing in Our Drivers
Our drivers are CLI's front liners — the people who meet our clients face to face and represent the company at every delivery. That's why developing our drivers is an ongoing priority, spanning safety training, discipline and service standards, so every shipment reflects the quality and trust we've built.
All fleet operates alongside our own asset facilities — trucks and vans supporting warehousing, distribution and last-mile delivery.